// CONTACT ROUTING · v2026.05
Contact routing.
Route your enquiry to the right desk for fastest resolution. Procurement desk responds within 4 working hours. Press and partnerships within 1 working day.
// PROCUREMENT DESK
Bulk-order quotes →
Bulk orders ≥ £500, multi-line purchases, project supply, sponsor-supplier sourced specs. Use the intake form — routed to the bulk desk inbox.
// 4-HOUR RESPONSE
// TRADE LINE
trade@archalign.co.uk
Specifier briefs, designer/architect spec deviations, supplier-side technical questions, sample requests.
// 1 WORKING DAY
// ORDERS DESK
orders@archalign.co.uk
Live order status, dispatch tracking, delivery rescheduling, missing items, returns initiation.
// 4-HOUR RESPONSE
// ACCOUNTS
accounts@archalign.co.uk
Receipts, pro-forma requests for bulk transfers, remittance confirmation, accounting queries.
// 1 WORKING DAY
// SUPPLIER ONBOARDING
suppliers@archalign.co.uk
Supplier panel applications, capability submissions, category proposals, audit documentation.
// 4–6 WEEKS REVIEW
// PRESS & EDITORIAL
press@archalign.co.uk
Media kit, image library, interview requests, partnership briefs, industry-publication enquiries.
// 1 WORKING DAY
// LEGAL & GDPR
legal@archalign.co.uk
Contract review, GDPR / data-protection requests (SAR / erasure), terms negotiation, ICO correspondence.
// 5 WORKING DAYS (STATUTORY)
// GENERAL
admin@archalign.co.uk
Anything else — routed by ops to the right desk within one working day.
// 1 WORKING DAY
// 02
Or send a general message
For anything not covered by the routing above — this drops into the general inbox and is triaged within one working day.