Shipping policy

Shipping Policy

Effective: 12 May 2026 · Operator: Archalign Limited (Companies House No. 14635926) · Origin: London, United Kingdom · Destinations: UK; GCC (Saudi Arabia, UAE, Kuwait, Bahrain, Oman, Qatar); Iraq; EU; US and Canada; selected Rest-of-World.

Preamble — how we think about delivery

A considered object must arrive composed. The journey from our studio to your room is part of the work. We use established international carriers, signed-for tracking on every parcel, packaging proportionate to the object, and — where the destination supports it — Delivered Duty Paid clearance so that the price you saw is the price you pay. This Policy describes methods, carriers, lead times. Prices are at checkout.

1. Order processing

Order receipt: instant confirmation from orders@archalign.co.uk. Order review: within 1 business day. Confirmation: binding email titled "Your Archalign order — confirmed." Pick, pack, dispatch: typically 1–3 business days from confirmation; longer for crated or larger pieces. Dispatch notification: with carrier, tracking number, link, and expected window from shipping@archalign.co.uk. Business days are Mon–Fri excluding UK public holidays.

2. Packaging standards

  • Inner protection: acid-free tissue or moulded foam; corner protection; structural support for hollow forms.
  • Outer carton: double-walled corrugated under 8kg; triple-walled or crated above; 5cm cushion-fill on every face.
  • Cushioning: paper-based or recycled-content air pillows. No polystyrene loose fill.
  • Sealing: paper-tape every seam, water-resistant label, fragile/orientation indicators where appropriate.
  • Multi-piece Orders: consolidated where dimensions allow.
  • Blind-ship: partner studios package to Archalign standards and ship in unbranded cartons.

3. Delivery methods — United Kingdom

3.1 UK Standard (signed-for): Royal Mail Tracked 48, Evri Tracked, or DPD Local 48 (selected by us). Signature required. 2–4 business days from dispatch.

3.2 UK Express (next-business-day): Royal Mail Tracked 24 or DPD Next Day. Signature required; 1-hour window on morning of delivery. 1 business day from dispatch.

3.3 UK Document Express: Royal Mail Special Delivery Guaranteed by 1pm. For specifier paperwork, swatches, sample boards. 1 business day.

3.4 UK White-Glove (furniture and large pieces): Specialist two-person delivery network. Booked-in, two crew, room-of-choice placement, basic unboxing, packaging removed and recycled. 5–10 business days, by appointment in a 2-hour window.

3.5 UK Click & Collect (London only): Brentford pickup point by appointment with photo-ID. From 2 business days of confirmation.

3.6 UK Free Delivery: Standard or Express upgrade included once your basket exceeds the threshold displayed at checkout.

4. Delivery methods — Gulf Cooperation Council and Iraq

4.1 GCC Express (recommended): DHL Express or FedEx International Priority. Door-to-door, signature required, end-to-end tracking. DDP available at checkout for most destinations — duty estimate included in price, carrier clears customs without further charge. 3–5 business days from dispatch.

4.2 GCC Tracked: Royal Mail Tracked & Signed International to destination national operator. Customs cleared by buyer at destination. 7–15 business days.

4.3 GCC Economy Tracked: Yanwen, 4PX, or similar consolidator. 20–45 business days. For buyers willing to wait.

4.4 GCC White-Glove (by enquiry): For furniture to Riyadh, Jeddah, Dubai, Abu Dhabi, Doha, Manama, Kuwait City. Specifier engagement normally required; trade@archalign.co.uk.

Iraq: served via DHL Express only.

5. Delivery methods — European Union

5.1 EU Express: DHL Express or DPD Cross-Border. Full tracking. DDP available. 3–6 business days.

5.2 EU Standard: Royal Mail Tracked International, DPD Classic, or equivalent. 5–10 business days.

6. Delivery methods — United States and Canada

6.1 North America Express: DHL Express or FedEx International Priority. Full tracking. DDP available. 3–5 business days.

6.2 North America Standard: Royal Mail Tracked & Signed International to USPS or Canada Post. 7–12 business days.

7. Delivery methods — Rest of World

DHL Express International or Royal Mail Tracked International offered at checkout. For destinations not displayed, enquire trade@archalign.co.uk. We do not deliver to sanctioned jurisdictions.

8. Lead times — indicative, not guaranteed

Windows reflect typical carrier performance. Not contractual guarantees. Delays may arise from seasonal volume, severe weather, carrier industrial action, customs delays, national holidays, or infrastructure disruption. Materially delayed Orders prompt proactive contact and resolution options.

9. Customs, duties, and import taxes

UK: prices include VAT. International: displayed price excludes destination duty unless DDP is selected. DDP: duty estimated at checkout and pre-paid to carrier; no further charge to you. DDU: carrier contacts you in destination to settle import duty before delivery; you are importer of record. Refusal to settle leads to return/destruction at customs; charges deducted from any refund. Duty estimate is binding at Order confirmation. GCC enters the GCC Customs Union under the unified tariff.

10. Risk, insurance, damage in transit

Risk passes on delivery (or on the third recorded failed delivery attempt). Until then, risk lies with Archalign. Every parcel is shipped on a carrier-insured service. Damage in transit: photograph parcel before opening; open and photograph internal damage; email support@archalign.co.uk within 72 hours of delivery with photos and Order reference. We arrange (at your election): no-cost return + replacement; no-cost return + full refund; or an agreed cosmetic-damage discount.

11. Failed delivery and re-delivery

Up to three carrier attempts standard. Customer-error return to us: outbound, inbound, duties recoverable from refund. Our-error return to us: re-shipped at our cost.

12. Receiving on behalf of a corporate client / design project

Book the receiving party in advance. Carrier delivery to reception or nominated dock with signature completes our obligation. Multi-Order phased projects: liaise with trade@archalign.co.uk.

13. Sustainability commitments

  • Recyclable packaging; paper / card / recycled-content cushioning preferred.
  • Multi-piece consolidation where dimensions allow.
  • Surface-freight preferred where lead time permits.
  • Carbon-per-tonne-km considered in carrier selection.
  • No carbon-offset claims without an audited certificate.

14. Tracking, contact, and after-sale

Tracking link sent by shipping@archalign.co.uk on dispatch. Also trackable in Your account. Post-dispatch questions (re-route, hold, missing, damaged): support@archalign.co.uk, replied within 1 business day.

15. Returns shipping (cross-reference)

See our Refund & Returns Policy. Damaged/faulty returns: at our cost. Statutory 14-day cancellation returns: at your cost. Bespoke/made-to-order/hygiene-sealed: not accepted under Regulation 28.

16. References and standards

Consumer Rights Act 2015 (Part 1); Consumer Contracts Regulations 2013 (Regs 5, 27–38); Electronic Commerce (EC Directive) Regulations 2002; Universal Postal Convention; Incoterms 2020 (ICC) — DDP default where offered; GCC Common Customs Law.

17. Contact

Order tracking: shipping@archalign.co.uk. Damage claim: support@archalign.co.uk. Project shipping plan: trade@archalign.co.uk. WhatsApp Customer Care: +44 7478 628063.

Archalign Limited. Registered in England and Wales. Company No. 14635926.